Our wool comes from the SustainaWool Integrity Program
Extend the softenss and color quality of your garments with an adequate care and maintenance of the piece.
Prefer airing over frequent washing. Natural fibres have good anti-odorant properties.
De-pill from time to time and before washing with a de-pilling comb.
Hand wash in a bath of cold water using a wool or cashmere detergent is recommended. Rinse well in fresh water and do not wring nor twist the piece.
Do not tumble dry nor hang the wet garment. Place the garment flat into shape on top of a dry towel or drying rack.
See our full Care Recommendations.
Costs:
EU: FREE Express delivery
UK & North America: FREE Express delivery. Customs may apply
Delivery times are indicative and may be affected by external factors, such as customs clearances or remoteness of the destination.
See the whole Shipping Terms.
You can return your item within 14 days after delivery.
We can organize the pick up of the return item for a 15€ (EU) or 20€ (non-EU) shipping fee. If you are in the EU, you can return your item with your preferred courier. If you are outside the EU, returns must be processed via our courier.
Exchanges are treated as a return and new purchase. Please send us an email so we can hold stock of your desired item.
If you want to return or exchange an item, get in touch with us at contact@francis-stories.com.
See our full Returns & Exchanges Terms.
Purchases can be made securely using Visa, Mastercard, Maestro, AMEX or PayPal. All payments are processed in Euros (EUR).
Your credit card is not charged until we dispatch your order.
All payments are verified and processed by a secure 3rd party payment service provider and this includes screening against fraud.
